• June 20-21, 2012 - Baltimore, Md.
  

*BTA members may apply their $150 discount coupon received with their membership toward this workshop. Redeem your coupon upon registration by entering promo code: $150Coupon.

Click here to register for the June 20-21 workshop.

The managed services (MS) opportunity provides a tremendous market for MFP dealers. The small- to medium-sized business (SMB) customer is receptive to a new way of supporting its internal IT environment. The shift is occurring now, and forward-looking dealers have an opportunity to build a customer base in this growing market today. Once the shift occurs, winning new business will mean replacing the incumbent provider.

MS offers a more cost-effective way for your customers to manage their current spending on IT support. The service features monitoring of network devices and ongoing administration using the latest in automation tools. As an example, utilizing mature technology tools, a help-desk technician can support eight to 12 times the number of devices that an on-site resource can manage. This equates to 300 to 400 workstation devices per technician. It is simply a better way to manage the network using more technology and automation and less labor. And, there are the benefits of centralization. Proactive support means the computer tells you there is an issue before the system crashes. You fix it before it breaks and send an invoice every month.

What does this mean to your business? Why should you look into MS?

• MS provides service-oriented, annuity-based revenue.
• You will be replacing (and reducing) the current spending for your customers.
• Your dealership will receive very favorable margins.
• Increase your revenue per customer and make your relationships more "sticky."
• Differentiate your MPS offering by offering an additional layer of services.
• MS is a growth market that an MFP dealership is well positioned to dominate.
• Diversify revenues and reduce reliance on equipment and clicks.
• The barriers to entry are low. The investment can be minimal.

Agenda:

To review the workshop agenda, click here.

Schedule:

• Day One: 8:30 a.m. to 5 p.m.
• Day Two: 8:30 a.m. to noon

Hotel Information:

June 20-21:
To be announced

Course Instructors:

Mitch Morgan is a partner at Growth Achievement Partners. He founded the Connectivity Dealer Program from NIA in 1991. After his business was acquired by IKON Office Solutions in 1996, he led its Technology Services division. In 2001, he formed the Professional Services division for IKON. Morgan has been consulting with CEOs on strategy, operations, organizational development and sales since 2005. He can be reached at mitch@growthachievementpartners.com or at (913) 269-7255.

Chris Ryne, a partner at Growth Achievement Partners, brings significant experience in driving growth and profitability, possessing a comprehensive understanding of the industry that includes traditional and emerging markets from both a sales and operations perspective. His tenure includes 10 years with a national office equipment dealer where he built and led a successful professional services business unit from startup to a well-integrated team. He can be reached at chris@growthachievementpartners.com or at (913) 522-5454.

Visit www.growthachievementpartners.com.

Click here to register for the June 20-21 workshop.