2012 BTA Service Report
2012 BTA Service Report —
The 2012 BTA Service Report tabulates and compares median industry
performance by size of business and core product line. This report is
useful for comparing your service operations to those of your peers.
This year's report provides interesting data broken down into
performance categories: Profitability (service revenue per service
employee and per technician, service sales per unit in base, service
gross profit, rental and CPC revenue allocations, clicks per unit on
contract, etc.), Personnel (technician accountable time, average billing
rate, incentive plans, distribution of time, clicks per technician,
etc.), Call Center Efficiencies (response times, gross calls per day,
recalls and incompletes, installation times, service department
automation, etc.) and Product (copier/MFPs on contract and T&M,
percent of sales, etc.).
Cost to non-members: $200.
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