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2016 BTA Service Report

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Price: $200.00
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2016 BTA Service Report — The 2016 BTA Service Report tabulates and compares median industry performance by size of business and core product line. This report is useful for comparing your service operations to those of your peers. This year's report provides interesting data broken down into performance categories: Profitability (service revenue per service employee and per technician, service sales per unit in base, service gross profit, rental and CPC revenue allocations, clicks per unit on contract, etc.), Personnel (technician accountable time, average billing rate, incentive plans, distribution of time, clicks per technician, etc.), Call Center Efficiencies (response times, gross calls per day, recalls and incompletes, installation times, service department automation, etc.) and Product (copier/MFPs on contract and T&M, percent of sales, etc.).

Cost to non-members: $200.

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